Please be aware that we have a telephone system which records all calls. This system has been set up to protect both parties, and to ensure there are no miscommunications regarding bookings/enquiries etc.
We reassure you that we do not store any card or bank details.
Please also be aware that your contact details except card/bank details are stored on our secure database.
Brigantes Walking Holidays & Baggage Couriers operate the booking service, and act only as your agent when making accommodation bookings. Our responsibility ends when we have confirmed your reservations. We always make efforts to ensure that we, and yourselves are happy that the establishments we promote for you are of an acceptable standard, and able to provide an appropriate standard of service. We are not involved in the day-to-day running of any of the establishments we promote and we are therefore not liable for the quality of service received, and any complaints in this respect, should be addressed to the proprietors of the establishment at the time. However, for the benefit of our future clients, we would always like to hear about any establishment that fails to meet the required standard of service, or exceeds your expectations. Prices of accommodation are provided to us by the proprietors, and may vary from room to room, by virtue of position, view, or facilities. Prices are quoted per person, on a “Bed & Breakfast” basis, and based on two persons sharing a room. Costs of evening meals (where provided on the premises) are not included in our quotation.
It may not always be possible to book large parties into the same overnight accommodation, and therefore it may become necessary to split the group. You are more likely to secure your preferred choice if you give us as much notice as possible, and can avoid starting your holiday on a Bank Holiday, or on a popular holiday weekend. We are usually able to fulfil a booking service order within three working days. A 20% deposit of the value of your holiday will be required on acceptance of your receipt of the booking arrangements. Payment can be made by credit/debit card, or by cheque or bank transfer. If, for any reason beyond our control, the booked accommodation becomes unavailable, we will endeavour to provide an alternative. Any additional travel or accommodation costs incurred will be charged to the client.
Brigantes does not make a set “single occupancy” charge. Our quotation will include only any additional costs charged to us by the accommodation providers, which are additional to the original cost.
Should you wish to change your accommodation arrangements after you have accepted the reservations we have made for you, please let us know as soon as possible. In such instances, we reserve the right to charge an amendment fee of £25.00 per person per amendment.
If the booked accommodation becomes unavailable either before or during your holiday for reasons beyond our control, we will endeavour to provide an alternative. Any additional accommodation or travel costs we incur will be charged to you.
We enjoy a good reputation with our accommodation providers, and are usually allowed to make bookings without them insisting on taking deposits from us at the time of booking. However, they must be protected against “no-shows”, or late cancellations. You are therefore advised to take-out appropriate travel insurance at the time of making your booking. The following charges will be levied should you subsequently cancel your booking arrangements:
Please note: Deposits are non-refundable in any circumstance, though at our discretion, we will do our best to transfer deposits to new dates later in the same season. Please be aware that we are unable to transfer deposits to another year.
Walking & Cycling clients are requested to make their own arrangements for suitable insurance to cover for Third Party, theft and accidental damage, and also for holiday cancellation costs.
Our charges for baggage transfers are structured on the assumption that we will be carrying a bag, the weight of which you would normally be happy to carry yourself.
Several of our drivers have suffered some degree of back or shoulder injuries during previous seasons as a result of trying to lift overweight bags. We have, as a legal and insurance precaution, a limit of 17 kg as the maximum weight we allow our drivers to handle with safety.
Our drivers are provided with weighing scales and if a bag weighs more than 17 kg, we will provide you with a suitable holdall to enable you to transfer the weight into an additional bag.
The extra charge for transferring the additional bag is £10.00/bag/day and can be collected by our driver in cash, or you can contact the office to pay by card.
Failure to redistribute the overweight bag will make it impossible for our driver to transfer your luggage safely,
Brigantes Walking Holidays do not supply maps/literature for the walks. Clients are requested to use our website to obtain information on where to purchase the relevant literature. We strongly recommend that clients use the relevant mapping systems, and study the route prior to setting off on their walk, and understand the demands of the route. Many routes do not have appropriate signage and mobile phone apps are not sufficient. It is the clients own responsibility to ensure that they have sufficient knowledge to read maps and to use a compass. Though we endeavour to send as much information as we can regarding the route, it is the client’s responsibility to ensure they can find their way, without getting lost! The Brigantes office is based in a very remote area of the Yorkshire Dales, posting books and maps to each client is not logistically possible.
It is the client’s responsibility to arrange their own transportation to and from the route at the start and end of your holiday, unless you are parking at our secure site, and we are transporting you to the start/from the end of your holiday, by prior arrangement.
Brigantes can not be held responsible for inclement weather conditions and strongly urge clients to have appropriate clothing to suit the unpredictable elements we experience here in the North of England! In the event of rain conditions, you are advised to carry wet weather protection, and pack a supply of dry clothing.
Refunds will not be given due to inclement weather conditions experienced whilst undertaking your walk. Please ensure that you have fully researched the route, including terrain and route diversions prior to your departure.
It is your responsibility to ensure that you are physically fit, adequately experienced and suitably equipped to complete the holiday. If you have any medical conditions, allergies or special dietary requirements you must inform us. We will endeavour to pass on any dietary or special requests to our suppliers but cannot guarantee that they will be able to meet your request. Your booking is accepted on the basis that you understand and accept the inherent risks involved in adventure or activity holidays and that you undertake the holiday and activities of your own free will. If you decide that you are unable to continue the holiday you will need to contact us immediately, and we will do our best to help you find a way back to your vehicle/nearest railway station, at your own cost.
Your contract for the baggage transfer service is with ourselves.
The charges for baggage transfers vary according to the route undertaken.
Your bag for transfer should weigh no more than 17 kg – a weight capable of being carried by yourself – and should not have loose objects attached to the outside.
Please do not ask us to transport and be responsible for valuable items, such as laptop computers, expensive cameras, mobile phones or tablets.
Each bag for transfer should be labelled using the labels provided by ourselves, and clearly marked with the name of the person making the booking for the group, in addition to the owners name.
We endeavour to have your baggage delivered to the next destination by 1630 hrs, barring traffic hold-ups, or other diversions and delays beyond our control.
Most routes: Luggage collection start from 9.30am, any earlier by mutual agreement. Your luggage must be ready for collection by 9.30am at the latest to ensure he/she can deliver all their bags by the agreed time of 4.30pm each day. If your bags are not ready by 9.30am it may not be possible for our driver to wait, or may necessitate an additional charge for waiting time.
Hadrian’s Wall/Northumberland & Hadrian’s Wall section of Pennine Way/Pennine Bridleway/Hadrian’s Highway: Our driver will usually collect your luggage after 9.00am, if earlier by mutual agreement. Your luggage must be ready for collection by 9.00am at the latest to ensure he/she can deliver all their bags by the agreed time of 4.30pm each day. If your bags are not ready by 9.00am it may not be possible for our driver to wait, or may necessitate an additional charge for waiting time.
Cancellation of baggage transfers: Our charges are calculated to make them affordable to our clients, and based on a minimum number of participants on the walk. Any cancellation by you may render the remainder of the trip unviable for us. If we have no other clients on the route, we will request an administration fee of £25.00/person for any cancellations. Should you cancel your baggage transfers during your walk, there is no refund available
Our office staff can be contacted between 8-30am and 5-00pm, Monday to Friday during the walking season (April to October). Office hours (9am-4pm) out of season. If you need to contact us after 5pm, and in an emergency or if you require an immediate response, please text or ring Annette on her mobile 07973 164514 (urgent calls only after hours please!)
You may telephone our office on 01756 770402 or e-mail email@example.com
Our postal address is:
Brigantes Walking Holidays, Bob’s Laithe, Halton Gill, Near Skipton, North Yorkshire. BD23 5QN