Brigantes Terms of Business
Accommodation booking service
Brigantes Walking Holidays & Baggage Couriers operate the booking service, and act only as your agent when making accommodation bookings. Our responsibility ends when we have confirmed your reservations. We always make efforts to ensure that we, and yourselves are happy that the establishments we promote for you are of an acceptable standard, and able to provide an appropriate standard of service. Since we are not involved in the day-to-day running of any of the establishments we promote, we are therefore not liable for the quality of service received, and any complaints in this respect, should be addressed to the proprietors of the establishment at the time. However, in our own interests, we would always like to hear about any establishment that fails to meet the required standard of service, or exceeds your expectations. Prices of accommodation are provided to us by the proprietors, and may vary from room to room, by virtue of position, view, or facilities. Prices are quoted per person, on a “Bed & Breakfast” basis, and based on two persons sharing a room. Costs of evening meals (where provided on the premises) are not included in our quotation.
It may not always be possible to book large parties into the same overnight accommodation, and therefore, it may become necessary to split the group. You are more likely to secure your preferred choice if you give us as much notice as possible, and can avoid starting your holiday on a Bank Holiday, or on a popular holiday weekend. We are usually able to fulfil a booking service order within three working days. A 20% deposit of the value of your holiday will be required on acceptance of your receipt of the booking arrangements. Payment can be made by credit/debit card, or by cheque or bank transfer.
Travel to/from the route
It is the client’s responsibility to arrange their own transportation to and from the route at the start and end, unless you are parking at our secure site, and we are transporting you to the start/from the end of your holiday, by prior arrangement.
Acts of God/Terrain/Route diversions
Brigantes can not be held responsible for inclement weather conditions and strongly urge clients to have appropriate clothing to suit the unpredictable elements we experience here in the North of England! Refunds will not be given due to inclement weather conditions experienced whilst undertaking your walk. Please ensure that you have fully researched the route, including terrain and route diversions prior to your departure.
Brigantes Walking Holidays do not supply maps/literature for the walks. Clients are requested to use our website to obtain information on where to purchase the relevant literature. We strongly recommend that clients use the relevant mapping systems, and study the route prior to setting off on their walk, and understand the demands of the route. Many routes do not have appropriate signage. It is the client’s own responsibility to ensure that they have sufficient knowledge to read maps and to use a compass. Though we endeavour to send as much information as we can regarding the route, it is the client’s responsibility to ensure they can find their way, without getting lost! The Brigantes office is based in a very remote area of the Yorkshire Dales, posting books and maps to each client would not be logistically possible, or cost effective for both parties.
It is your responsibility to ensure that you are physically fit, adequately experienced and suitably equipped to complete the holiday. If you have any medical conditions, allergies or special dietary requirements you must inform us. We will endeavour to pass on any dietary or special requests to our suppliers but cannot guarantee that they will be able to meet your request. Your booking is accepted on the basis that you understand and accept the inherent risks involved in adventure or activity holidays and that you undertake the holiday and activities of your own free will. If you decide that you are unable to continue the holiday you will need to contact us immediately, and we will do our best to help you find a way back to your vehicle/nearest railway station, at your own cost.
In fairness to our single/solo clients, Brigantes does not make a set “single occupancy” charge. Our quotation will include only the additional costs charged to us by the accommodation providers, which cannot be incorporated into the original cost.
Alteration of bookings
Should you wish to change your accommodation arrangements subsequent to having accepted the reservations we have made for you, please let us know as soon as possible. In such instances, we reserve the right to charge an amendment fee of £20 per person.
We enjoy a good reputation with our accommodation providers, and are usually allowed to make bookings without them insisting on taking deposits from us at the time of booking. However, they must be protected against “no-shows”, or late cancellations. You are therefore advised to take-out appropriate travel insurance at the time of making your booking. Should you subsequently cancel your booking arrangements, the following charges will be levied:
- The period commencing from 7 days after the issue of the booking arrangements, until 4 weeks before your holiday commencement date, the 20% deposit already paid will be retained.
- During the 4-week period leading to the start-date of your holiday,(during which all accommodation will have been paid) any subsequent refund we are able to secure from our accommodation providers, will be returned to you.
- Once you have commenced your holiday, we cannot make a refund for any of our services that you fail to use, and you will need to contact your holiday insurers for this.
Walking & Cycling clients are requested to make their own arrangements as concerns taking out suitable insurance to cover for Third Party, theft and accidental damage, and also for holiday cancellation costs.
Baggage Weight Limit
Our charges for baggage transfers are structured on the assumption that we will be carrying a bag, the weight of which, you would normally be happy to carry yourself. Having had several of our drivers suffer some degree of back or shoulder injury during previous seasons as a result of trying to lift overweight bags, we have, as a legal and insurance precaution, a limit of 17 kg as the maximum weight we are prepared to allow our drivers to handle with safety.
Our drivers are provided with weighing scales, and if a bag weighs more than 17kg, we will provide you with a suitable holdall to enable you to transfer the weight into an additional bag. The extra charge for transferring the additional bag is £8.00 per bag per day, a brown envelope will be provided to enable you to make your additional daily payment. Failure to redistribute the bag weight will make it impossible for our driver to transfer your luggage safely.
Baggage Transfer Service
Your contract for the baggage transfer service is with ourselves.
The charges for baggage transfers vary according to the route undertaken.
Your bag for transfer should weigh no more than 17 kgs – a weight capable of being carried by yourself, and should not have loose objects attached to the outside (see above for more information).
Please do not ask us to transport and be responsible for valuable items, such as laptop computers, expensive cameras, mobile phones or tablets. Each bag for transfer should be labelled using the labels provided by ourselves, and clearly marked with the name of the person making the booking for the group, in addition to the owners name.
We endeavour to have your baggage delivered to the next destination by 4pm, barring traffic hold-ups, or other diversions and delays beyond our control. Our driver will usually collect your luggage after 9.30am, if earlier it would be by mutual consent. In the event of rain conditions, you are advised to carry wet weather protection, and a supply of dry clothing.
Cancellation of baggage transfers: Our charges, being calculated to make them affordable to our clients, are based on a minimum number of participants on the walk, and your cancellation may render the remainder of the trip unviable for us. If we have no other clients on the route, we will request an administration fee of £20 for any cancellations. Should you cancel your baggage transfers during your walk, there is no refund available.
Our office staff can be contacted between 8am and 6pm, 7 days per week during the walking season (April to October). Normal office hours (9am to 5pm) out of season. If you need to contact us after 6pm, and in an emergency or if you require an immediate response, please text or ring Annette on her mobile 07973 164514 (urgent calls only after hours please!).
You may telephone our office on 01756 770402 or e-mail email@example.com
Our postal address is:
Brigantes Walking Holidays,
N. Yorkshire. BD23 5QN