This document, along with all relevant information about your selected holiday provided in our literature, forms the foundation of your contract with Brigantes Walking Holidays Ltd, operating as Brigantes English Walks. Please review these terms carefully, as they outline the rights and obligations of both parties.
Brigantes Walking Holidays Ltd is a company registered in England and Wales under company number 10474864, with its registered office located at 42 Elmwood Drive, Breadsall, Derby, England, DE21 4GA, United Kingdom.
Our office hours are as follows:
From 1st April to 30th September: Monday to Friday, 8:30 AM to 4:30 PM.
From 1st October to 31st March: Monday to Friday, 9:00 AM to 4:00 PM.
If you need to reach us after 4:30 PM or during the weekend, please call 01756 770402 and leave a voicemail. We check these messages regularly. For emergencies, please send a text to 07772 062241.
Contact details:
Phone: 01756 770402
Email: support@brigantesenglishwalks.com
Postal address: Brigantes Walking Holidays Ltd, 42 Elmwood Drive, Breadsall, Derby,
DE21 4GA.
It is your responsibility to notify the accommodation provider of the scheduled luggage drop-off and collection by our service. Any instructions or details regarding baggage handling provided by the accommodation should be communicated to Brigantes. If the accommodation is unattended, you must ensure that either a representative is available for the drop-off and pick-up or that a secure location is designated for your luggage. Once the bags have been delivered, our responsibility ceases.
Please refrain from requesting the transport of valuable items, including but not limited to laptop computers, high-value cameras, mobile phones, or tablets. Each bag must be clearly labelled and should include both the name of the person making the booking for the group and the name of the bag’s owner.
We aim to deliver your baggage to the next destination by 4:30pm, subject to traffic delays or other unforeseen circumstances beyond our control.
Collection Times:
Most Routes: Collection starts at 9:30am, with earlier collection available by prior arrangement. Luggage must be ready for collection by 9:30am at the latest to ensure timely delivery by 4:30pm. Delays in readiness may result in the driver being unable to wait or may incur additional waiting charges.
Hadrian’s Wall/Northumberland & Hadrian’s Wall Section of Pennine Way/Pennine Bridleway/Hadrian’s Highway: Collection typically begins from 9:00am, with earlier collection available by prior arrangement. Luggage must be ready by 9:00am at the latest to ensure delivery by 4:30pm. Delays in readiness may result in the driver being unable to wait or may incur additional waiting charges.
Baggage Weight Limit:
For the effective handling of your luggage, each bag must not exceed a weight of 17 kg (38lbs). Additionally, bags should not have any loose items attached to the exterior.
Drivers are equipped with weighing scales; if a bag exceeds 17 kg (38lbs), we will provide an additional holdall to redistribute the weight. An extra charge of £10.00 per additional bag per day applies, payable in cash to the driver or by card through our office. Failure to redistribute an overweight bag may result in the driver being unable to transfer your luggage safely.
Cancellation Policy:
Our charges are structured to remain affordable based on a minimum number of participants. A cancellation by you may affect the viability of the remainder of the trip. If no other clients are on the same route, an administration fee of £25.00 per bag will be required for cancellations. No refunds will be issued for baggage transfers cancelled during the course of your walk.
We generally require a minimum of 10 days notice for all new holiday bookings. Our website will not allow you to book a holiday that starts within one week of your booking date. If you wish to travel on short notice, please contact us by phone, and we will do our best to accommodate you. Full payment is required for bookings made within four weeks of the holiday’s start date.
A non-refundable deposit of 20% of the holiday value is required at the time of booking. Our preferred payment method is BACS bank transfer, though we also accept credit cards (Mastercard or Visa) and debit cards.
Once we receive your booking form and deposit, we will send you a booking confirmation and an invoice for the remaining balance. The balance must be paid at least one month before the start of your holiday, with the due date clearly indicated on the invoice. If payment is not received on time, we reserve the right to cancel your booking, retain your deposit, and apply a late payment fee of £50 per person to cover additional administrative costs.
All correspondence regarding your booking will be sent only to the ‘Lead Traveller’, the person who made the booking. The Lead Traveller is responsible for managing all payments and forwarding relevant correspondence to other members of the group. Due to data protection laws, we are unable to send correspondence directly to other named travellers on the booking.
Brigantes English Walks facilitate the booking process and act solely as intermediaries for accommodation reservations. Our responsibility concludes once your bookings are confirmed. We strive to ensure that the establishments we recommend meet acceptable standards and can deliver a satisfactory level of service. However, we are not involved in the daily operations of these establishments and, as such, cannot be held liable for the quality of service provided. Any concerns or complaints regarding service should be directed to the establishment’s management directly.
If you would like to make any adjustments to your booking before the final payment is due, we will do our best to assist. However, this may incur an administrative fee of £50 per person, in addition to any extra costs we face, such as non-recoverable accommodation deposits. Changes made after the final payment date will be treated as a cancellation of your original booking and a new reservation, with the cancellation fees outlined below. All modification requests must be submitted in writing via email by the Lead Traveller.
If you wish to amend the start date of your holiday, an administrative fee of £50 per person may apply, and the holiday price will be adjusted to reflect any price changes since your original reservation. Please be aware that the holiday start date can only be changed once. Any further changes will be considered a cancellation of the initial booking and handled according to the cancellation terms in paragraph 4.
Administrative charges for changes are non-refundable in case of cancellation.
If you decide to include an additional person in your group after your initial booking, this will be regarded as a modification to the booking and may result in an administrative fee. We are unable to share details of another customer’s holiday due to strict data protection regulations. In compliance with the UK Data Protection Act 1998, we adhere to rigorous security procedures. However, with the consent of the Lead Traveller from both parties, we can facilitate the merging of two groups for the same holiday.
We do not make a set ‘single occupancy’ charge. Our quotation will include any additional costs charged to us by the accommodation providers, which are additional to the original cost.
We strongly advise you to secure appropriate holiday insurance to cover yourself, your belongings, and your luggage. This insurance should also account for any nonrefundable expenses in case you need to cancel your trip due to unforeseen personal circumstances.
If you or any member of your group needs to cancel the booking, the Lead Traveller must submit the cancellation request in writing. The cancellation will be effective from the date we receive this written notification. For cancellations made more than 28 days (4 weeks) prior to the holiday start date, the deposit will be retained, but any additional payments toward the holiday will be refunded. For cancellations made closer to the start date, the following deductions from the balance will apply:
28 to 22 days before the start: 50% of the remaining holiday balance
21 to 14 days before the start: 75% of the remaining holiday balance
No refund is available for cancellations made 14 days or less before the start of the holiday, or if the holiday is already underway.
Additionally, any administrative or modification fees already paid are non-refundable in the case of a cancellation.
If members of a group cancel, we may need to apply single room supplements for the remaining group members and adjust any group discount accordingly.
As all legal measures regarding the outbreak of Covid-19 have now been removed in the UK, your tour can still legally proceed if a member of your group contracts or tests positive for Covid-19. Should you feel too ill to travel, or otherwise decide against proceeding with your holiday, our standard cancellation policy applies.
These cancellation fees are implemented in all cases, so we strongly recommend that you are fully covered by a comprehensive travel insurance policy.
On rare occasions, we may need to modify or cancel a holiday even after your booking has been confirmed. While we strive to avoid such disruptions, we retain the right to make necessary adjustments. If we have to cancel your holiday or make a significant change before your departure—such as switching your accommodation to a lower-rated or different location for a substantial part of your trip or changing your departure date, we will notify you as soon as possible. In such cases, you will have the following options:
Accept the revised arrangements.
Choose an alternative holiday (if the new holiday is cheaper, we will refund the difference; if it is more expensive, you may need to pay the extra cost).
Cancel the booking and receive a full refund of all amounts paid.
Please note, these options do not apply to minor changes (i.e., those not listed above). No compensation will be provided, nor can we accept liability beyond the options mentioned, if the cancellation or change is due to extraordinary and unforeseeable circumstances outside our control (force majeure).
Additionally, we cannot cover any expenses, costs, or losses you incur due to these changes or cancellations. No compensation will be offered if the cancellation results from your failure to meet any of the booking conditions, such as making payments on time.
We regret that we cannot be held responsible or provide compensation if the fulfilment of our contractual obligations is hindered or disrupted by circumstances beyond our control, known as force majeure. This includes any unforeseen event that neither we nor our service providers could reasonably anticipate or prevent, even with all necessary care. Such events may include, but are not limited to, war or the threat of war, riots, civil unrest, terrorist actions, labour strikes, fires, natural or nuclear disasters, extreme weather, and any other similar situations beyond our control.
We are not responsible for any services that fall outside our contract. This includes additional services or facilities provided by hotels or other suppliers that are not advertised on our website or arranged by us. For any claims other than those related to personal injury or illness, our maximum liability is limited to the cost of the holiday.
You are responsible for ensuring you are in good physical condition, have the necessary experience, and are properly equipped for your holiday. Whilst Brigantes English Walks will strive to make your holiday as safe as possible, the ultimate responsibility for your personal safety lies with you. You must heed any safety warnings or advisories you encounter, adhere to the Country Code, and act sensibly at all times.
Any damage caused to accommodations or taxis by your group or by you individually will be your responsibility.
We are not liable for any wear and tear on equipment you bring, nor for any breakages that occur, even if they impact your ability to complete your holiday. While we will help you find replacements or repairs, you will bear any associated costs, and no refunds will be provided for walks interrupted due to damaged equipment.
Activities you choose to engage in that are not booked or paid for through Brigantes English Walks are not covered by our arrangements. We are not responsible for any incidents that occur during these activities. For cycling, you must wear a CE EN 1078 compliant helmet to be covered by our liability insurance for any injuries sustained.
We take great care to ensure that the information on our website, as well as in other Brigantes English Walk publications, is accurate at the time of publication. However, we reserve the right to make updates, and any changes will be communicated to you before finalising the booking contract. The listed prices include VAT, but if VAT increases beyond 20%, the prices may be adjusted accordingly. Any changes to the advertised prices will be confirmed during the booking process.
We handle your data with utmost care and take reasonable measures to ensure its security. Your personal information will never be sold to other organisations, and we will seek your consent before sending any marketing communications. For more information, please refer to our privacy policy. Please note that our telephone system records all calls. This recording system is in place to protect both parties and to prevent any potential miscommunications regarding bookings, enquiries, and other matters.
By submitting any content, including text, photographs, graphics, video, or audio, to Brigantes English Walks, you grant us unrestricted, royalty-free permission to use, modify, and adapt the material as needed for our operations and editorial purposes. Additionally, when providing feedback, Brigantes English Walks reserves the right to utilise the information to address issues, enhance our services, and share testimonials with approved third-party review partners.
Telephone:
UK residents only: 01756 770402
Outside the UK: +44 1756 770402
Email: info@bagmovers.com
or use the form on this page.
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