Accommodation Booking Service

Brigantes Walking Holidays and Baggage Couriers operate the booking service. When accommodation is booked on your behalf we act only as your agent. Our responsibility ends when we have confirmed your reservations. Whilst we have made reasonable efforts to ensure and are happy that the establishments we promote provide an appropriate standard of service, inclusion in our guide does not constitute a recommendation. We are not involved in the day to day running of any of the establishments and are therefore not liable for the quality of service received. Any complaints must be addressed to the proprietors of the respective establishment. However, we are always pleased to hear about any establishment that fails to meet the required standard of service. Prices of accommodation are provided by the establishment and may vary from room to room by virtue of its' position, facilities and view. Prices quoted are per person and are (in most cases) for Bed & Breakfast only. Evening meals and packed lunches are not normally included.

It may not always be possible to book large parties into one establishment and it may therefore become necessary to spilt groups. You are more likely to secure your first choice of accommodation if you avoid Bank Holidays or/and start your walk mid-week.

We are normally able to fulfill a booking service order within 3 working days. If we cannot undertake the work within this time we will tell you immediately. We will also give you the expected time when we would hope to have completed the booking service order and allow you to cancel if you wish.

Baggage Transfer Service

Your Contract for the baggage transfer service is with ourselves, The charges for baggage transfer vary. Bags should way no more than 12 kgs . Baggage must be clearly labelled using the tags provided and securely packed without loose items attached. We endeavour to deliver by 15:30, baring traffic holdups etc. If raining you should carry spare clothes for arrival.

You have the right to cancel your order within 7 working days from the day you place your order. Your money will be refunded within 30 days of cancellation.

Alteration Of Bookings

If you wish to change your arrangements subsequent to us having confirmed your reservations you are obliged to let us know as soon as possible. We reserve the right to charge a discretionary amendment fee of £15 per person.

Cancellation

Accommodation providers extend the facility and convenience to our clients to book without deposits. They must however be protected against 'no-shows' and last minute cancellations. You are advised to take out appropriate travel insurance at the time of booking. Should you subsequently cancel your arrangements or fail to show without notice, the following charges will be levied:

• Within 7 working days of placing the order: No charge and full refund within 30 days.
• 15-30 days before departure: 50% of the accommodation costs.
• Less than 14 days before departure: 100% of the accommodation costs.

A credit card with an expiry date later than the last nights' accommodation booked must be provided at the time of booking.

Booking & Payment

Full payment must be received with your order. You may pay by credit card, a sterling cheque or bank draft. Payments are not accepted in foreign currency.

Handling Complaints

We will handle any complaint in a fair, effective and confidential manner. We not only endeavour to respond to any complaint within five working days but also to have it fully resolved.

Customer Services

Our Customer Services can be contacted between 07:00 and 21:00 hrs, 7 days a week. Normal telephone charges apply at country of origin.

Telephone:

UK residents only: 01729 830463
Non-UK residents: +44 1729 830463

Fax:

Fax: UK residents only: 01729 830463
Non-UK residents: +44 1729 830463

Email:

mike@brigantesenglishwalks.com

Post:

Brigantes Walking Holidays and Baggage Couriers
Mr. J M Schofield,
Rookery Cottage,
Kirkby Malham,
Skipton,
N. Yorkshire.
England
BD23 4BX

These Terms & Conditions do not affect your statutory rights as a consumer.